Puppies for sale
Effective Date: June 1st 2026
Last Updated: June 1st 2026
At Pexi Paws Kennel, we are committed to providing healthy, well-socialized puppies and maintaining a transparent purchasing process. This Refund & Reservation Policy explains how reservations, deposits, cancellations, refunds, transfers, and related matters are handled. By placing a reservation, submitting a deposit, making a payment, or purchasing a puppy from Pexi Paws Kennel, you acknowledge and agree to the terms of this policy.
Prospective buyers may reserve an available puppy by submitting the required reservation deposit and completing any requested reservation information. A puppy is not considered reserved until: The required deposit has been received and successfully processed. Pexi Paws Kennel confirms the reservation in writing. The puppy listing is marked unavailable or reserved. Until confirmation has been provided, Pexi Paws Kennel reserves the right to continue accepting inquiries regarding the puppy.
Reservation deposits are collected to temporarily remove a puppy from public availability and compensate for the time and resources associated with holding that puppy. Unless otherwise stated in writing: Reservation deposits are non-refundable. Deposits may not be returned due to buyer remorse. Deposits may not be returned because of changes in personal circumstances. Deposits may not be returned because of housing, landlord, family, travel, or financial issues. The amount of the required deposit may vary based on the puppy, breed, and purchase arrangement.
If a customer cancels after placing a reservation deposit, the deposit may be forfeited. Examples of customer-initiated cancellations include: Deciding not to purchase a puppy. Purchasing a puppy elsewhere. Moving to a residence that does not allow pets. Family disagreements regarding pet ownership. Financial hardship occurring after reservation. Failure to complete payment requirements. Pexi Paws Kennel reserves the right to retain deposits associated with such cancellations.
At our sole discretion, we may allow a reservation deposit to be transferred to another available puppy. Transfer requests may be considered when: A customer wishes to select a different puppy. A customer wishes to wait for a future litter. Special circumstances exist. Approval of any transfer request is entirely at the discretion of Pexi Paws Kennel. Approved transfers may be subject to: Time limitations. Additional fees. Updated pricing. Breed availability restrictions. Transfers are not guaranteed.
If a customer fails to complete payment or pickup arrangements within the agreed timeframe, Pexi Paws Kennel may: Cancel the reservation. Relist the puppy for sale. Retain all reservation deposits. Seek reimbursement for expenses incurred. Failure to respond to communications for an extended period may be treated as abandonment of the reservation.
Pexi Paws Kennel reserves the right to cancel a reservation or sale when necessary. Reasons may include: Health concerns involving the puppy. Veterinary recommendations. Safety concerns. Errors in listing information. Suspected fraud. Inability to verify customer information. Circumstances affecting the puppy’s welfare. If Pexi Paws Kennel cancels a reservation for reasons unrelated to buyer conduct, the customer may be eligible for one of the following: A full refund of amounts paid. Transfer to another available puppy. Placement on a future waiting list. The appropriate remedy will be determined by Pexi Paws Kennel based on the circumstances.
The health and well-being of every puppy is our priority. If a puppy develops a medical issue before pickup or delivery, Pexi Paws Kennel may: Delay placement. Arrange additional veterinary care. Offer a different puppy when available. Issue a refund when appropriate. Placement may be postponed whenever doing so is in the puppy’s best interest.
Customers are responsible for coordinating pickup or approved transportation arrangements. Failure to: Attend scheduled pickup appointments, Respond to communication, Complete required paperwork, Finalize payment, may result in reservation cancellation. Additional boarding or care fees may apply when pickup is delayed beyond agreed timelines.
Transportation expenses are generally separate from puppy purchase prices. Transportation-related fees may include: Air transportation Ground transportation Delivery services Health certificates Travel documentation Carrier fees Once transportation arrangements have been booked or services rendered, related transportation expenses may become non-refundable.
Customers are strongly encouraged to schedule a veterinary examination shortly after receiving their puppy. Prompt veterinary evaluation helps ensure: Proper transition into the new home. Early identification of concerns. Establishment of veterinary records. Any concerns regarding the puppy’s health should be reported promptly and supported by documentation from a licensed veterinarian.
Because puppies are living animals whose health, environment, and care change after placement, refunds are generally not available once ownership has transferred. Refund requests submitted after pickup or delivery may be reviewed on a case-by-case basis. The following factors may be considered: Veterinary documentation. Timing of reported concerns. Compliance with veterinary recommendations. Evidence provided by the customer. Applicable health guarantees. Pexi Paws Kennel reserves the right to determine whether any accommodation, replacement, credit, or refund is appropriate.
Where a separate Health Guarantee applies, all claims must comply with the requirements outlined in that guarantee. Failure to follow required procedures, deadlines, or documentation requirements may result in denial of a claim. Customers should carefully review all health guarantee documents provided with their puppy.
Customers agree to contact Pexi Paws Kennel directly before initiating chargebacks, payment disputes, or complaints with payment processors. Fraudulent or improper chargebacks may be challenged using available documentation, including: Signed agreements Reservation records Payment records Communications Veterinary records Delivery confirmations Pexi Paws Kennel reserves all legal rights relating to disputed transactions.
Pexi Paws Kennel reserves the right to refuse any sale, reservation, or transaction when we believe doing so is in the best interest of the puppy. Factors may include: Unsuitable living arrangements. Animal welfare concerns. Misrepresentation by the customer. Failure to meet eligibility requirements. Abusive or threatening conduct. When a sale is refused, any refund determination will be made based on the specific circumstances.
Pexi Paws Kennel reserves the right to modify this Refund & Reservation Policy at any time. Changes become effective upon publication on the website unless otherwise stated. Customers are encouraged to review this policy periodically.
Questions regarding this Refund & Reservation Policy may be directed to:
Pexi Paws Kennel Website: https://pexipawskennel.com
Email: info@pexipawskennel.com
Phone: +1 (347) 917 2977
By placing a reservation, making a payment, or purchasing a puppy from Pexi Paws Kennel, you acknowledge that you have read, understood, and agreed to this Refund & Reservation Policy.